Job title: Process Improvement Lead
Job type: Permanent
Emp type: Full-time
Job published: 29 Jul 2026
Job ID: 35789

Job Description

Key Responsibilities

  • Process Leadership: Manage the overall Process Improvement portfolio to ensure strict alignment with evolving business requirements and regional enterprise strategies.

  • Performance Optimization: Formulate and execute facility operational plans, driving continuous improvement initiatives, performance gap analyses, and cost-efficiency measures.

  • Systems & Digital Solutions: Drive the deployment and enhancement of global and regional operational management systems; adapt solutions to meet local regulatory and operational requirements.

  • Key Client & Stakeholder Solutions: Collaborate with internal teams to design and deliver tailored operational solutions for key enterprise accounts.

  • Infrastructure & Regulatory Coordination: Partner with relevant external aviation and transport authorities, regulatory bodies, and facility managers on infrastructure enhancement and process modernization projects.

  • Quality & Audit Compliance: Lead facility quality management frameworks (including ISO certifications and international operating standards); manage internal/external audits and compliance initiatives.

  • Training & Onboarding: Oversee technical operational training programs and ensure staff certification requirements are consistently met.

  • Stakeholder Engagement: Coordinate site visits and operational briefs for senior executives, regulatory officials, and high-value client delegations.

  • People Leadership: Provide strategic direction and mentorship to build a high-performing, engaged, and safety-conscious team dedicated to process excellence.

Candidate Requirements

  • Education: Bachelor’s Degree in Supply Chain & Logistics, Industrial Engineering, Business Management, or a related field.

  • Experience: Minimum 10 years of operational experience in air freight, cargo terminal management, aviation logistics, or multi-modal express transportation environments, with at least 5 years in a managerial or process improvement leadership role.

  • Technical Expertise: Demonstrated expertise in large-scale process optimization, systems implementation, and complex operational workflows.

  • Data & Business Acumen: Strong data analytical skills with a proven track record of using data-driven insights to solve complex operational challenges.

  • Communication & Languages: Outstanding stakeholder management skills. Fluency in written and spoken English and Cantonese is required; Putonghua is preferred.