Job Description

Job Responsibilities

• Facilitate effective communication and coordination among clients, sales teams, operations, and warehouse staff.
• Monitor shipments, generate invoices, and prepare monthly financial statements.
• Address client inquiries and resolve complaints via phone or email.
• Foster and maintain positive relationships with customers, demonstrating strong communication and negotiation abilities.
• Perform additional duties as assigned.

Job Requirements

• A diploma or higher qualification.
• A minimum of 2 years of experience in customer service or logistics operations, ideally within a logistics service provider.
• Mature, responsible, and proactive with a willingness to learn and the ability to thrive under pressure; organized with a positive mindset.
• Proficient in both written and spoken English; Japanese language skills (JLPT N2 or higher) are preferred.
• Strong communication skills for effective interaction with clients and colleagues.
• Competent in using PCs, with proficiency in MS Office and Chinese word processing.
• Client-oriented with excellent interpersonal skills.
  
  

If you would like to have a further discussion about this role, please contact us at +852 2391 2813.

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