Job Description

THE JOB

• Provide technical support via phone and email to address query/incident reported from users
• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Monitor and maintain service quality in accordance to Service Level Agreement

THE PERSON

• Experience in Information Technology or Computer related industry is an advantage
• Familiar with the following IT Applications/systems: Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage (iOS and Andorid), WiFi and basic network knowledge
• Willing to take shift duty 
• Ability to multi-task in a fast-paced environment
• Good command of spoken and written Cantonese, English and Mandarin 
• Candidate with more experience will be considered for the position of Senior Customer Service Executive.
• Fresh Graduate will also be considered.

If you're interested in this role, please click the Apply button above or via Linkers website at https://jobs.linkerscareers.com/ with your CV.

If you would like to have a further discussion about this role, please contact us at +852 2391 2813.

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